Respond

The privacy of our Customers is important to us. This document explains how we use the personal data submitted to us, how that data is protected, and what safeguards are in place to assist Customers in the event of concerns about how data has been used.

Azullo Ltd ("Respond") is a company incorporated in England and Wales with the registered number 6941990, whose registered office is The Storey, Meeting House Lane, Lancaster, LA1 1TH, United Kingdom.

Use of Respond Services requires acceptance of this Privacy Policy in full. If you do not accept any aspect of this Policy please do not use Respond Services.

1. DEFINITIONS

1.1 The terms below have the following definitions within this Policy: Business - Any organisation that supplies products or services to the Customer, or that acts as an agent for that organisation.Customer - A user of the Publisher's website(s) that provides information to, interacts with, or is referred to a Business via the Service.Service - The provision of: (i) the Software; (ii) access to the technological and commercial relationships between Publishers and Businesses; (iii) the Respond Product.

2. DATA COLLECTION

2.1 When using Respond Services Customers may be asked to provide personal data relevant to the products or services they have indicated an interest in. This may include items such as name, phone number, email address, income and other personal and financial information.

2.2 We will not sell or share any personal data about Customers except when authorised to do so through our Customer Terms of Service, or when required to do so by law.

2.3 Respond may also collect non-personally identifiable Customer data via IP address, cookies or web beacons. This data shall be used to optimise performance of the Service and to provide comprehensive reporting as required. This data will not be used to identify a specific person by Respond.

3. USE OF DATA

3.1 Use of Respond Services means Customers are authorising Respond to share data with Businesses.

3.2 Data submitted to Respond may be checked against third party databases for verification purposes, including but not limited to a post code check.

3.3 In submitting data Customers authorise Businesses to make contact by phone and/or email to provide information about relevant products and services.

3.4 Respond has no control over how other Businesses may use Customer data and is not responsible for any misuse.

3.5 Customers grant Respond and Businesses permission to make contact for the purposes of fraud prevention and data verification.

3.6 Respond may share information with organisations to help detect and prevent fraud or other forms of crime.

4. SAFEGUARDS

4.1 Respond utilises industry standard measures to safeguard the integrity of our Services and protection of our Customers' data. Respond proactively works to counter threats including fraud, spam, identity theft and other crimes and/or misuse.

4.2 Respond uses a range of technical security measures to protect data that is submitted to us, both in transmission and in storage.

4.3 Respond undertakes regular security reviews to test the robustness of our systems and identify areas for improvement.

4.4 Transmission of information over the internet cannot be guaranteed to be completely secure and whilst every effort is made to keep data confidential Respond makes no warranty of the system used to transmit data.

4.5. Customers should contact Respond if it believed that their data has been compromised. As a result of an enquiry of this nature Respond will investigate and aim to resolve the issue to the Customer's satisfaction.

5. COMMUNICATIONS

5.1 Any communications between the Customer and Respond regarding this Policy should be made in writing by email or registered post.

6. LIMITATION OF LIABILITY

Respond is not responsible for the practices of Businesses who use its Services that may contact Customers regarding their products and services after use of the Respond Service.

7. CHANGES

Respond may make changes to this Policy from time to time at its sole discretion.

Please check this Policy regularly as any changes are effective immediately upon being published on the Respond website.

Continued use of the Services constitutes the Customer's acceptance of changes to this Policy.

We're always looking for new ways to do the right thing. If you have any suggestions about how we can do a better job please contact us at ideas@azullo.com.